This policy explains what personal information Neocase collects when you use www.neocase.store, why we collect it and what we do with it. It covers orders placed on our store and enquiries sent to us by phone or email.
Information we collect
- Order information. Your name, delivery address, billing address, email address and phone number.
- Payment information. Card payments are handled by our payment providers. We never see or store your full card number.
- Device information. Standard web data such as your browser type, IP address and the pages you view, collected through cookies and similar technology.
- Messages. Anything you send us, including the phone model number you give us when you ask which case fits.
A note on the model number you send us
We use it to confirm a case fits and nothing else. It is not a device identifier, we do not use it for advertising, and we do not share it. Ask us to delete the message once the order is settled and we will.
How we use it
- To take payment and get the parcel to your door.
- To contact you about a delivery, a replacement or a problem with an order.
- To answer a fit question and keep a record of what we confirmed.
- To agree and record a model split on a trade order.
- To keep the records required for tax, accounting and warranty claims.
- To send marketing emails, only if you asked to receive them. Every one has an unsubscribe link.
Who we share it with
We share only what is needed with the services that run the business: our ecommerce platform, our payment processors, our delivery carriers and our email provider. We do not sell your personal information. We may disclose information where the law requires it or to protect our rights.
Cookies
Our store uses cookies to keep your cart working, remember your preferences and measure traffic. You can block cookies in your browser settings, though parts of the store may stop working.
How long we keep it
Order records are kept as long as we are required to keep them for accounting and warranty purposes. Because the anti yellowing guarantee runs for 24 months, order records are kept for at least three years. Marketing contacts are kept until you unsubscribe.
Your rights
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Texas residents have these rights under the Texas Data Privacy and Security Act, and we extend the same rights to everyone. Write to garyjam3s1997@gmail.com and we will respond within 45 days.
Children
Our store is not directed at children and we do not knowingly collect information from anyone under 13.
Changes to this policy
We may update this policy as the business changes or as the law requires. The version on this page is always the current one.
Get in touch
Neocase
555 Spring Park Center Blvd, Spring, TX 77373, United States
Phone: +1 985 212 9104
Email: garyjam3s1997@gmail.com
Orders taken online 24 hours a day, seven days a week.